Legal Notice; Privacy & Cancellation Policy
Please read the following information carefully:
Regarding the recommendations and instructions of the WHO (World Health Organization) and the competent health authorities, Barcelona Birding Point has developed a protocol to guarantee the safety of everyone throughout our tours. Barcelona Birding Point will follow health restrictions and recommendations on behalf of the safety and health of all tour participants and thirds.
All clients booking with Barcelona Birding Point will be 100% refunded in case of cancellations due to restrictions on mobility, flight cancellations, lockdowns or closing borders affecting you or your destination.
In compliance with the right to information contained in article 10 of the Spanish Law 34/2002, of July 11th, on Services of the Information Society and Electronic Commerce, the following data is reflected below:
This website is attached to the travel agent Carles Oliver (GC-004696), being Barcelona Birding Point a trademark of him. GC-004696 is a travel agency registered in the Catalan Board of Tourism (Departament de Turisme de la Generalitat de Catalunya).
The information contained in www.barcelonabirdingpoint.com constitutes an information service on the various services offered by the travel agency in the field of organized trips (tours), especially aimed at observing wildlife in the wild.
According to European & Spanish Laws (L.O.P.D. 15/1999), we comunicate our clients that:
- The client/user authorizes the authorized processing of personal data that he/she voluntarily provides, ny email or other means, for the provision of the requested services.
- The data provided will only be used in order to provide the services requested by the costumer. For this purpose they will be incorporated into a file called DADES CLIENTS.
- Both the file and the data provided by the costumer are confidential, not being accesible to third parties for purposes other than those for which they were provided.
- The data will be incorporated into our file for a period of 15 years.
- It is understood that the user accepts the conditions established above when making any reservation with Barcelona Birding Point.
- The user may assert their rights of access, rectification, cancellation or opposition by email [email protected]
Details about Reservations and Payments:
A reservation has been made when a Reservation Form has been completed and a deposit has been paid to an account indicated by Barcelona Birding Point. This deposit is always refundable according to the conditions that Barcelona Birding Point will indicate at the time of your booking. Barcelona Birding Point will confirm your booking as soon as your funds safely arrive to our account. If the selected tour includes flights or any other service provided by a third enterprise, the final confirmation of your booking will not be done until those enterprises confirm the availability of their services. During the booking Barcelona Birding Point will provide the client with a payment calendar according with the balance of the requested tour.
In the case of cancellation of your tour, Barcelona Birding Point is not responsible for any expenses derived from your reservation.
In the case of reservations made less than 14 days before the start of the tour, the reservation can be made without completing a Reservation Form and a non-refundable payment of the total amount.
Payments made via Bank Transfer can only be made in Euros.
Payments via PayPal are welcome. In any case, and to ensure that the required amount reaches our accounts in full, a surcharge of 5% of the total to be transferred must be added at the time of sending the money.
To book a 1-day trip (Itinerary 1 day), the name and address of the client is required. The 1-day Itineraries are exempt from deposit, except when this is expressly required.
In the unlikely event that Barcelona Birding Point cancels a tour, for whatever reason, including not reaching the minimum number of participants required to complete it, all payments made, including deposits, will be returned to the payer or transferred to another tour chosen by the client.
In the event that it is the client who decides to cancel the reservation, the following cancellation charges will be applied as a general rule, without prejudice to the specific cancellation charges (Specific Conditions) that may appear in your reservation document or Guarantee Deposit of Reservation:
- If the cancellation is made between 31 and 62 calendar days (both inclusive) before the start date of the tour, 30% of the capital paid up to the time of cancellation will be returned.
- If the cancellation is made during the last 30 calendar days (including the 30th) before the start date of the tour, no refund of the capital paid will be made until the moment of cancellation. In any case, Barcelona Birding Point could consider the possibility of transferring said capital to another tour as long as it has places available and its price is equivalent to or greater than that of the canceled tour. Any increase in the price will be paid immediately and this offer will not be made again in the event of a new cancellation by the client.
- In any case, Barcelona Birding Point has the right to retain all the capital received when cancellations occur during the last 30 calendar days (including the 30th) and is not obliged to offer any alternative tour.
- COVID-19. In cancellations directly related to Covid-19, Barcelona Birding Point will offer the client to relocate the contracted tour on other dates. If the client does not accept this possibility, a full refund of all the amounts paid will be made,
These general cancellation conditions can be modified by specific conditions in some tours. The client will be informed of the specific cancellation conditions at the time of booking.
Barcelona Birding Point is responsible for offering or including a Travel and Cancellation Insurance in all tours and field trips that it organizes. If the contracted tour doesn’t include a Travel Insurance, Barcelona Birding Point will offer one apart.
In the event a client refuses the Travel and Cancellation Insurance offered by Barcelona Birding Point, wether included in the price of the tour, or offered apart , the client will be responsible for arranging their own insurance. The insurance must cover you for any personal loss or injury, medical expenses, death, loss of money, baggage and personal items including damage or loss to optics and other electrical equipment you carry with you. It is your responsibility to ensure that you have the correct insurance and adequate cover before you join any of our tours; it is not the responsability of Barcelona Birding Point to check your policy.
Please be aware that Barcelona Birding Point accepts no liability for events beyond or outside our control, including flight delays, loss, damage or theft of luggage, optics, cameras and personal money and belongings. Barcelona Birding Point accepts no liability for strikes, weather, terrorism activity, wars or Acts of God which may cause you loss in any way. Barcelona Birding Point can accept no liability for accident, illness or death to any person or persons who ignore safety notices and/or advice written or issued by the Tour Guide or their representative or an official of any kind. Any person or persons who behave in an abusive or unacceptable manner in any respect toward the Tour Guide or any other person related or not, to the party they are travelling with, will be asked to leave the group and no monies will be returned.
Carles Oliver or any person representing Barcelona Birding Point reserves the right to refuse any person or persons from booking with them, if in their opinion, they would be a liability to the safety and enjoyment of other participants taking part in any organised tour.
The birds and/or mammals and butterflies named in any tour description are representative of species seen on past tours and pre-tour trips and as such are what is expected to be seen on the tour you have selected. Whilst every effort will be made to ensure you see as many of the species listed, it is not always possible to see everything named in the tour description. This is beyond our control and may be due to environmental and habitat changes, breeding seasons, weather conditions, location availability and as we must not forget these are wild animals and so free to roam. You may of course see additional species to those listed over the course of the tour. No guarantee of species can be offered but you do have the Barcelona Birding Point guarantee of the best possible sites providing the best chance to see these birds in their natural environment.
All tours are the result of a hard coordination with local specialists providing best locations. Barcelona Birding Point will do everything possible to ensure that your tour is as advertised. However in the case of events beyond our control, i.e.: closure of designated visiting area, strikes, adverse weather conditions etc, ., we reserve the right to alter the advertised itinerary to provide the best available alternatives. Any alterations made to the itinerary under these circumstances will, in the opinion of the tour guide, ensure locations as close to the originally planned destinations, thus providing the same opportunities to see the species advertised in the tour description.
Tours arranged by Barcelona Birding Point do not usually include any difficult or distance walking. However should any tour cover what is considered more than easy or moderate terrain you will be advised at the time of booking. Wherever possible we will provide sites which are on even ground. If you have any physical limitations or health problems please advise us prior to booking. We will always try to accommodate all levels of physical ability and no one will be excluded from any tour if an alternative site/venue can be arranged, unless it is unsafe for them to participate. In order to cater for all levels of birdwatcher we may have to incorporate early starts, late finishes and some travel of more than 150km in any one day. This is, of course, subject to the tour itinerary.
Barcelona Birding Point take great care when planning all itineraries; however mistakes and variations of detail may occur. If any mistake or variation to the advertised tour will make a considerable difference to the content or quality of the service we provide, we will inform you prior to your date of travel. No refund will be considered for mistakes or unavoidable variations that cause little or no difference to the overall tour value.
This website is regulated by the Spanish Act of Services of Electronic Commerce and Society of Information (Ley 34/2002, del 11 de Julio de Servicios de Comercio Electrónico y Sociedad de la Información). Details of barcelonabirdingpoint.com website:
Owner: Carles Oliver
Adress: Carrer Pere Quart, 39 2n 1a – El Vendrell (Tarragona)
Email: [email protected]
It is forbidden to use, totally or partially, any materials or photos in this website without our previous consent.
Responsabilities for content:
We deny responsability about any content in third websites liked from barcelonabirdingpoint.com